and I hate it.
Ladies…react!
Last year, I put a lot of effort into summarizing the commercials I viewed during the Super Bowl, yet after the game, I was not inspired enough by what I saw to finish the piece and publish it in my blog.
Let’s see if this year’s entries fire my imagination and motivate me enough to share my observations and personal opinions.
As always, I have avoided prejudicing myself by not reading about or viewing the leaked commercials prior to the game. This was NOT easy. I subscribe to advertising publications and have a number of social media accounts.
So here we go. I’m commenting on commercials that aired between the opening kickoff and the final gun.
Once again, Anheuser-Busch scores the first commercial. It was Bud Light in 2012 and Budweiser Black Crown in 2013 and Bud Light once again in 2014. This year, we’re treated to the story of an unsuspecting Ian, who is asked if he is up for whatever. Who isn’t? So he’s taken on a limo ride with some Bachelorettes, rides an elevator with Don Cheadle and a llama named Lilly and plays “tiny tennis” against Arnold Schwarzenegger. It’s a wild adventure for Ian - told over three commercials dispersed throughout the Super Bowl airing - that climaxes with him defeating The Terminator. But wait! The room walls collapse and Ian is onstage with OneRepublic in concert! Not that’s big.
A common technique deployed in many Super Bowl commercials this year was action thriller shrouded in mystery. A narrator tells a story as fast-paced action unfolds. The product isn’t revealed until the final ten seconds.
The first of these was a “scenimatic” 90-second automobile ad, but which manufacturer and model? Ghibli, by Maserati? Have I ever seen a Maserati commercial before? None come to mind. Yes Maserati, you did walk out of the shadows and strike, but I suspect you’ll be back in the shadows, out of sight and mind rather quickly.
M&M’s followed suit. I lost interest by the time the yellow peanut M&M was revealed in the trunk of his captor’s car.
I positively adored the Doritos time machine commercial.
The Chevy Silverado commercials didn’t impress me one iota. They’re well done, but nothing different from what they’ve produced previously. Boring.
TurboTax – are you kidding me? You are advertising to the biggest male viewership on the planet and you’re trying to convince them that the Super Bowl isn’t relevant to them? That these disenfranchised men who had the day stolen by an undeclared sports holiday should take it back by going online and doing their taxes? hahahahahahahahahahahahahaha!!!!!!
Ellen Degeneres is cute, but the Beats family plan commercial did not delivery a fairy tale ending.
The new Bono release Invisible was anything but in the highly-stylized commercial. Very satisfying. Apple’s iTunes scored big.
Dad has a sixth sense for everything but the distraction of a pretty girl, apparently. Thank heavens for automatic emergency brakes, from Hyundai. I love it.
The Cheerios commercial won me over and it had nothing to do with the modern family message it espouses. It’s just flat out cute.
My favorite commercial? Radio Shack. The company has finally accepted the need to modernize its brand, stores and image. I loved how the characters from the 80s ransacked the store and took everything back with them. The 80s was a crazy decade, one that’s to be remembered, but definitely left behind, Loverboy. Welcome to 2014 Radio Shack. I hope it’s not too late.
Gwen just quit her job in front of a hundred ten million people. Yes you did, Gwen. More power to you. How fortunate for you that GoDaddy gave you priceless advertising exposure to help launch your new business, Puppets by Gwen. You’re even featured on the GoDaddy home page. Somehow, I don’t think the rest of us will get the same treatment from GoDaddy. Yes, I’m envious, and yes, I love the commercial. (I hated the GoDaddy Body Builders/spray tan commercial, though, so it balances out.)
The T-Mobile “no contract” commercials starring Tim Tebow were fantastic and quite humorous. Tebow proved he’s more than just a talented actor who wants to play NFL quarterback; he is quite versatile as an obstetrician (nice audibles…way to deliver), Sasquatch hunter (excellent selfie), world ambassador (way to put Iceland on notice) and astronaut. All of that in one 30-second commercial. The second 30-second commercial might be even better:
Contracts may be limiting, but Tim Tebow’s acting potential appears to open up another career path for him. It might be wise to get a contract, though, Tim.
Let’s see, what other commercials caught my fancy:
All of the above were quite riveting and memorable.
Chrysler (and Detroit) scored big again with Bob Dylan pitching for the car manufacturer and the beleaguered city.
So let Germany brew your beer.
Let Switzerland make your watch.
Let Asia assemble your phone.
We will build your car.
Powerful.
And now for my list of forgettable commercials (all of the Chevy Silverado installments head the list and were mentioned earlier in the post):
It’s not that they’re poorly conceived or executed, they just pale in comparison.
Well that about covers it. I’m sure I missed a commercial or two, but this post is already too long (and polluted with too many links, right?). Do you agree with my favorites? Do you vehemently disagree with the commercials I dissed? Tell me about it.
We’re wrapping up another year and the Best TV Commercials of 2013 is the blog topic du jour. It’s prompted me to publish this post on four ads I found particularly enjoyable.
Let’s begin with Citi ThankYou Preferred Card.There are so many things right about this commercial. The concept is authentic and the script is flawless. The superlative talent deliver a wonderful performance and ace it with their priceless facial expressions. The commercial is simply delightful and I chuckle every time I see it.
Did you know that Old MacDonald was a really bad speller? This commercial cracks me up every time. How do you spell advertising success? G-e-i-c-o-e-i-e-i-o.
I’m probably one of the few who don’t really care for the AT&T “It’s Not Complicated” campaign. Yes, the kids are precious, but it took about three installments in the series for the concept to lose its verve. Recent commercials barely make sense and do little to enhance the brand. Somehow, an idea that seemed so simple, isn’t.
That said, everyone’s favorite in the campaign is endearing. It wins on cuteness and honesty alone. I wonder if the direct camera shots of the girl were completed in the first take.
Shaquille O’Neal, better known by most as Shaq, surprises as a very gifted and talented pitchman. I’ve always known he was a character with an engaging and fun personality, but I didn’t expect him to parlay his likeability to a stint as a product spokesperson. Bravo, Buick for recognizing the big man as a pitchman. Hail Shaq!
What do you think of my selections. What do they have in common? Do you have a top four? Do they include any of my favorites? Why do you like them?
We treat you like you treat you.
Now that’s a brand promise that is very appealing. Is it sincere? Is it true? is it engrained in the corporate psyche, embodied in the corporate culture and manifested in every process and customer service policy?
For some reason, I seriously doubt it.
My suspicion is that this is a creative platform developed in a bit of isolation. Obviously, it is brilliantly implemented. The concept is captivating, the copy is clever, the talent is brilliant and the production is superbly executed. The commercials are quite entertaining and people respond to them.
I predict the campaign will win some highly coveted advertising awards.
But is the campaign winning net new customers for the client? That’s the metric that really matters (except at advertising awards banquets).
Again, for some reason, I seriously doubt it.
Actually, I do have a sneaking suspicion why the campaign may not draw new card holders. It goes back to the brand promise. Sorry Discover, I’m not buying it.
How many television commercials make you laugh every time you watch them? Here’s a better question: How many are promoting exercise for children?
This ad from the Play 60 program sponsored by the NFL is wildly popular and gaining reach well beyond the sports world.
Why?
It’s obvious. See for yourself:
This young man has some serious acting chops. He seemingly has a career in front of the camera if he doesn’t make it to the NFL.
What a gem.
Now, are you motivated to get away from your computer, take your kids outside and spend 60 minutes playing?
Don’t you just love the Jack-in-the-Box commercial with Brad Paisley? The guy’s a natural!
Talk about laugh out loud funny (that’s LOL for you younger readers). The commercial excels in every way possible.
When it comes to advertising, Jack-in-the-Box is a perennial All-American.
So this is how it is in showbiz. Bad boys aren’t shunned by their peers for obnoxious, indulgent, abusive and self-destructive behavior. No. They circle the wagons. They bring the prodigal son back into the fold. They begin a careful rehabilitation of their misguided one’s image.
Hollywood never abandons its own, does it? And the advertising industry is apparently in collusion, for how coincidental is it that two ad campaigns featuring Charlie Sheen launch in close succession?
Why? Why? Why?
I ask DirecTV three times because I’m confident the first two explanations will be laughable. A wonderful campaign just lost some credibility and DirecTV earned itself a black eye with so many consumers, starting with women, who used to admire the brand.
Fiat ought to be ashamed. They make Mr. “Party Boy” Sheen out to be some kind of god to be adored by women and revered by men. At the same time, Fiat seems to sneer at his recklessness figuratively and literally. Driving the car through his mansion in a furiously aggressive manner with great disregard is an apt metaphor for how he has conducted his life of late. It’s shocking.
Ad Age asks “Should Madison Avenue Be Rehabbing Charlie Sheen?”
Simple answer: No.
I ask Fiat and DirecTV: how does attaching your name to Charlie Sheen and his drug-infused and domestic violence (allegedly) bad boy image enhance your brand?
Not-so-simple answer: _______________________________________
Once again, I parked myself on the sofa with my laptop on my lap and recorded my initial impressions on most every commercial as it aired during the Super Bowl game.
What a day! Advertisers ought to be thanking the New York Giants and the New England Patriots for keeping everyone’s eyes on the television from the opening kickoff until the final incompletion in the end zone. The game certainly lived up to its hype.
Did the commercials? Let’s see.
One of the most audacious commercials actually was a promotion for the premiere of the NBC program, The Voice. You have four big music personalities in Christina Aguilera, Cee Lo Green, Adam Levine and Blake Shelton; now mix in the youthful nonagenarian Betty White, and the outcome is as expected: wildly entertaining and funny.
Where there’s Pepsi, there’s Sir Elton John? Of course! Delivering the star power, Pepsi served up Mr. John as a king holding court awaiting to be entertained. Difficult to please, he joylessly dismisses a jester to the dungeons via a trap door. A female peasant, played by X Factor winner Melanie Amaro, approaches the throne. “And what do you do?” the king inquires. “I sing,” she replies. “Huh.” The king clearly has his doubts. The lady belts out Respect and brings down the house, err castle, along with a stained glass window. The king approaches the singer in his gold platform shoes (Pinball Wizard anyone?) and reluctantly says “All right, Pepsi for you.” She ignores the Pepsi can he offers and grabs his chalice. “No,” she begins and throws the chalice at the trap door release, thus banishing the king to the dungeons, “Pepsi for all.” And the crowd goes wild!
Did it seem to you that Budweiser or Bud Light and Coca-Cola were in every commercial break? Budweiser’s “Return of the King” (prohibition is over!) commercial was artistically wonderful. Bud Light’s “Rescue Dog” ad, with a scraggly little guy named Weego, undoubtedly was a fan favorite, PETA fans probably excluded…even with the “Support the American Rescue Dog message. The Coca-Cola polar bear commercials just didn’t sparkle.
Like the 13,928,737 others who have watched the long-form commercial on YouTube in just 14 days, I love Matthew Broderick’s Day Off ad for Honda CR-V. It clearly was a stroke of brilliance by Honda and their creative team. It resonates most with the middle aged adult crowd, and didn’t we enjoy the nostalgia?
“I’ve said it before and I’ll say it again; life moves pretty fast, if you don’t stop and look around once in a while, you could miss it.”
Classic!
Hyundai Veloster Turbo: The Veloster turbo from Hyundai is very powerful. V/O: “Trust us, it’s fast.” And to prove it, a man releases a cheetah to chase the Hyundai. The cat instantly realizes the vehicle is way too fast. He turns his eye on another prize - the man who released him from the cage. Uh-oh.
Volkswagen's “The Dog Strikes Back” commercial was very entertaining, but what an overweight dog embarking on its own fitness plan has to do with the new VW Beetle is beyond me.
Audi vanquished vampires with their ultra-bright LED headlights. Did anyone ever foresee an automobile company dedicating an entire 60-second spot to headlights during the Super Bowl?
The contest to get the first 2012 Acura NSX was very entertaining. You can’t miss with Jerry Seinfeld. The race boat and the zip line were epic bits, and Jay Leno swooping in on a jet pack at the last second to scoop up the keys was killer. Funny. I don’t recall what the car looks like, though.
I guess the Chevy Sonic “Stunt Anthem” commercial was supposed to convince us that the little vehicle is rugged, safe and fun to drive. Didn’t work for me, but at least the song “We Are Young” by Fun is catchy.
Chevrolet Silverado, man and his dog survive the apocalypse foreseen by the Mayans. I have two questions: 1.) Did Hostess pay a fee to have its Twinkies brand in the commercial? 2.) Do any of these men look like Barry Manilow fans?
The Chevy “Happy Grad” ad was the winning entry in Chevrolet’s Chevrolet's Route66 competition. Mom: “Should we tell him now.” Dad: “Not yet, he’s losing steam.” Girl: “John, marry me right now!” Son: “I will so marry you right now.” Girl: “Mom, we’re getting married.” Son: “This is the best day of my life.” Son & Friends repeatedly chant: “Best gift ever!” Hilarious.
Go here to see the other Chevrolet commercials that aired on Super Bowl Sunday.
Let’s see, what other car commercials were there? Oh yes, Kia Optima showed us your dream car includes your dream girl. Fiat Seduction, however, took dreaming to another level with their fantasy fueled commercial. Change cannot be contained, according to Lexus, who already has a 2013 Lexus GS model in the market with only 340 left in calendar year 2012. Toyota gave themselves a pat on the back for reinventing the Camry, along with a few other of “life’s pleasures?”.
And then there’s Chrysler’s “Halftime” Commercial with Clint Eastwood as spokesperson (a brilliant choice!):
Wow. The tingling goose bumps didn’t abate for several minutes. Let’s get on with the second half America!
Who among you remembers the brand in the dog race commercial? Mr. Quiggly break dances across the finish line and finds himself in the loving arms of his owner, Mark Cuban, who surmises that the champion canine will want a raise. Did you remember the ad was for a brand of shoes?
Bridgestone boasted about their polymer performance technology in a pigskin spot with Troy Aikman and Deion Sanders and their serenity sound absorption technology in a hoops spot with Tim Duncan and Steve Nash. A lot of money was spent for what were a couple of forgettable vignettes.
Perhaps one of the steamiest commercials was turned in by none other than Teleflora. A sexy woman (Adriana Lima) is in her bedroom getting dressed for a night out. A black dress, red heels, and red lipstick, she is dressed to the nines! On her makeup table, red & white flowers in a bright red vase. She looks to the camera and with a sultry voice, says: “Guys, Valentine’s day is not that complicated ...” brief dramatic pause as she leans into the camera, “…give and you shall receive.” Oh yea.
I’d be remiss if I didn’t mention eTrade and GoDaddy. Both delivered superb spots that stayed true to their brands. Entertaining and memorable. And let’s not leave out CareerBuilders and their pranking monkeys. Sleepless nights abound with those jokers.
As I wrap this long post up, I must ask: What was up with all of the extraterrestrial life forms? It seemed like at least half a dozen companies made a conscious effort to reach out to that other-worldly demographic, including one of Texas’ very own:
Are aliens becoming a high profitably market segment? The evidence from this year’s installment of commercials would suggest so.
So, did the 2012 Super Bowl adstravaganza™ live up to the hype? Many were highly entertaining. Most were smartly conceived, written and produced. The social media channels were deluged with strong positive reactions to so many of the ads. In terms of exposure and awareness, the answer is yes. Will they result in sales? That’s the true measuring stick. Does anyone use it?
To view all of the Super Bowl commercials in one convenient location, go here.
“You’re still here? Don’t you have anything better to do? Go on, get going. Go!”
Who needs a championship football game to see super television commercials?
DirecTV recently launched a clever new campaign with a series of 30-second ads that demonstrate beyond a shadow of doubt that subscribing to cable TV will lead to bizarre life altering behavior.
So here’s the cause-and-effect logic, magnificently simplified…
Overpay = Anger
Anger = Alone
Alone = Shaggy
Shaggy = Rescuer
Rescuer = Zoo
A house full of stray animals couldn’t possibly end well. Did you see the opossum and raccoon?
It’s difficult to fathom that a father’s frustration with cable sends a daughter’s life spiraling out of control, but the video is pretty compelling. Let’s break it down:
Cable out = Dad frustrated
Dad frustrated = Daughter imitates
Daughter imitates = Principal expels
Principal expels = Goth boyfriend
Goth boyfriend = Undesirable wedding
Undesirable wedding = Dog-collared grandson
A child with a dog collar? Subscribing to cable leads to multi-generation dysfunctional families. Cable exacts a severe price on the innocent.
I’m confident after walking your through the cause-and-effect logic in the first two commercials that you can now connect the dots on your own.
That’s it. I’m convinced. The correlation is unassailable. Subscribe to cable (cause) and your life goes inexplicably and unexpectedly awry (effect). The only commonsensical course of action is to cut the cable and switch to DirecTV (logic).
You can’t argue with the reasoning. Even Aristotle would be compelled to make the switch.
Is it me, or are some television commercials a copywriter’s nightmare? If you aren’t focused on the message, and let’s face it, most of us aren’t, you might miss how poorly a number of commercials are written.
The Insperity television commercials with Jim Nantz are a prime example. Give the “Ahead of the Competition” commercial a listen:
Did you catch the opening sentence: "Arnold Palmer's story is an inspiring golf and business performance." Say what? Taken literally, it sounds like a review of Mr. Palmer’s acting in a live theatre production. As delivered by Jim Nantz, it just sounds clumsy. I find myself mentally rearranging the sentence so it makes sense: “Arnold Palmer's golf and business success is an inspiring story."
Here’s the entire script:
Nantz: "Arnold Palmer's story is an inspiring golf and business performance. While rising to the pinnacle of the golf world, he had a vision of becoming an esteemed entrepreneur, golf course designer, TV pioneer, philanthropist, and an inspiration to his army of fans.”
Palmer: “I achieved success beyond golf, but business owners today need help. Fortunately, there’s Insperity.”
Nantz: “An Insperity business performance advisor can help your company overcome the hazards of today’s economy, allowing you to stay on course and ahead of the competition.
Learn more about Insperity’s HR and Business Performance solutions today.
Helping businesses run better, grow faster and make more money.
It’s what we do.
Insperity. Inspiring Business Performance.”
Arnold Palmer’s business success is an inspiring story. And while the spirit of the message is admirable, the way it is conveyed is awkward. I don’t question that Mr. Palmer had aspirations beyond golf, but to state that he had a vision of becoming an esteemed entrepreneur and TV pioneer is grandiose. His assertion that today’s business owners need help begs for an explanation that is notably absent. And, “Helping businesses run better” begs for a different adverb, like “more efficiently”.
The other business success stories in the Insperity television advertising campaign open with the same line: “NAME’s story is an inspiring business performance.” Each time I hear it, I cringe.
For Insperity, the problems are more pronounced in their radio ads. Listen to how Jim struggles with the script in the Radio: Ahead of the Competition :60 spot. It sounds like he's reading a list of bullet points. There's no rhythm in his delivery because there's no rhythm in the message.
Ad agency professionals might argue that you get what you pay for since the campaign was developed by the company's marketing communications department. Yet, with Jim Nantz and Arnold Palmer as corporate spokespersons, this clearly isn’t a case of a meager budget.
Whatever the reasons, copywriting rife with grammar and sentence structure issues and inelegant word choices can dilute a stellar concept and turn the resulting creative into something rather, well, uninspired.
SIDEBAR: I do like the Insperity customer testimonial videos a lot, especially, thelab and JibJab. They are very well conceived, brilliantly edited and produced, and delivered in a relaxed, honest and genuine fashion by the clients. Powerful.
Did you notice the big O?
Of course you did if you invited K-Y® Brand INTENSE® into the action. That’s the product claim that has females panting with anticipation. Or at least that’s what the folks at K-Y so brazenly want the gentler sex to believe.
I’m not sure who gets more excited here: females desiring that big moment, or males seeing their fantasy openly discussed in a commercial.Either way, I’m guessing the market response to the advertisement has been, well, INTENSE.
The big moment in this advertisement isn’t the fireworks (ladies, you are welcome to argue with me), which is dazzling, it’s the words immediately preceding the skyrockets in flight:
It’s scientifically proven to Female on female fireworks. Pretty provocative K-Y.
Scientifically proven? It has to be legitimate then. You can’t argue with science. But it does get one thinking: how many females were in the trial and how were the fireworks measured?
Uh, where was I? Oh, never mind.
By the way, the fireworks image isn’t blurry; this is what happens to your vision when that big moment is so ___________ (you fill in the blank).
Have you caught the Hornitos Tequila television commercials? I’ve seen three and each are quite captivating and tantalizing. Euro RSCG Chicago launched the campaign a year ago with two 15 second spots (embedded at the end of this blog) that skirt the line of decency, right where libidinous young males reside.
The newest commercial titled “Brotherly Love”, plays on the fantasy of twins switching places. In this case, the brother doesn’t know, and neither does the girlfriend, apparently.
Here’s another one: provocative! Her sweet, romantic giggle coupled with the opening line fires the imagination. Has Mike been a naughty boy? Is he being a bit frisky? Whatever it is, she appears to like it. The evening seems full of promise. You can see it in her eyes and her saucy little gate.
Next comes the twist. Mike’s cell phone rings and a dirty truth is revealed; Mike isn’t Mike, he’s Mike’s identical twin brother, Dave, and Dave has designs on his twin’s girl, April, who is none the wiser.
Yes, it’s irreverent and disrespectful to the intelligence of the woman, but acknowledging that spoils the fantasy, so we don’t go there. Why would we? We’re dealing with the gratification of young men’s libidos and egos here. That’s a higher cause! And Hornitos wants to take you there, guys.
Cougar feeds a more uncomfortable fantasy for many, chasing skirts old enough to be your mother, or your friend’s mother:
Doris, the husky-voiced bartender, leaving a voicemail with Doug’s boss so he can play late into the night with a couple of young dames, is a rather tame fantasy. Doug takes a glimpse at his feminine quarry and considers himself lucky, but based on the girls’ behavior, it’s not apparent he has a shot at winning anything more than a few games of billiards. Or does he?
Sauza, a Beam Global Spirits & Wine, Inc. brand, and the makers of Hornitos Tequila, pushes the envelope of good taste with these commercials, to be sure, but don’t most edgy and memorable ads? The beauty and brilliance is how they tease and titillate without going over the line. Hornitos merely suggests; we fill in the blanks with our own (impure?) notions of what happened or will come next. That’s inspired.
Purer than your intentions. Now that’s a tagline, and for many of us, probably closer to the truth than we’d care to admit.
Sidebar: Please drink responsibly (but understand that Hornitos Tequila is not responsible for your impure intentions).
Sorry, Dodge, but you don’t know what I’m thinking.
I’m thinking you’ve made a mistake attempting to position the Grand Caravan as the real man’s van. Sure, it’s a Dodge, a member of the most macho of vehicle lines, but it’s still a minivan, and minivans have the stigma of being a soccer mom’s vehicle, i.e. a momma van. You can’t cross that chasm.
I’m thinking it takes more than a leather trim command center to get a male to hoo-ah over a vehicle. Especially a minivan.
I’m thinking a 506 watt Infinity surround sound is overkill for singing along to “If You’re Happy and You Know It”, “A Peanut Sat on the Railroad Track” and “You Are My Sunshine”.![]()
I’m thinking almost 300 horsepower will give mom the giddy-up she needs to race across town in 12 minutes to get the kids to Chuck E. Cheese’s on time for the birthday party.
I’m thinking the “sudden'” realization that he’s sitting in a minivan isn’t going to inspire him in the least to have children. Not even almost.
I’m thinking this has been tried before: Pontiac attempted to lasso guys into believing the Montana was for men of the wild, wild west.
They failed miserably. What makes you so smart, so certain your creative and messaging will keep the Grand Caravan from suffering the same fate? Learn from the lessons of the past.
In the final analysis, Dodge, I can’t help but wonder what you’re thinking.
Walmart recently admitted that a merchandising strategy it implemented in 2008 cost it market share, revenue and customers. As cited in a Reuters article, that decision to eliminate products that weren’t top sellers across the United States meant items that are a necessity in cold weather climates, like snow blowers, but aren’t needed in a broad swath of southern states, were not to be found in Buffalo, Cleveland and Minneapolis. Frustrated consumers went elsewhere.
To win customers back, Walmart returned to its founding principles and added approximately 8,500 items to store shelves, piling merchandise covering multiple price points to the ceiling.
Walmart also acknowledged that they de-emphasized the low price guarantee in its messaging, further eroding customer confidence that the big box retailer had everything they needed at the best possible price.
To address this perception problem, a new ad campaign developed by The Martin Agency pronounces their client’s refocus on carrying the items people need at the lowest advertised price. Each commercial opens with “one of these items doesn’t belong here” flowing down the checkout belt followed by a scene where all items come into play:
I love it. Curiosity reels you in as you observe the products on the checkout belt. “How do these all go together?” you ask yourself. Talk about captivating your audience. The slice of life vignette is funny and engaging. The beauty of this creative approach is that it’s easily replicated:
Walmart’s YouTube channel features seven commercials in this vein. They’re all cute and some are laugh-out-loud funny.
Perhaps worried that the announcer’s message at the end of these commercials doesn’t adequately accentuate the price match guarantee, The Martin Group produced this ad:
Hmmm, this commercial deserves a little extra attention, probably because I find it so annoying. I think everyone recalls that Walmart promises to match any advertised price. Everyone except the cashier apparently. Oh, and the customer, who displays genuine surprise when told Walmart will, in fact, match the competitor’s price. Really?
All you have to do is ask. Thank goodness you don’t have to bring in the competitor’s ad anymore. Frankly, though, it troubles me that I have to ask. Why not have my back and proactively match a competitor’s lower price? That’s true customer service and that’s how you actualize your low price guarantee and garner customer loyalty. When an item is scanned, Walmart’s system should automatically adjust for a competitor’s lower price, alert the cashier, and print the saving on the receipt. The cashier then tells me, the customer, that I just saved money via the Walmart low price match guarantee.
It’s a mystery to me why companies ever abandon their key differentiators. Go with what got you there is a champion’s mantra and Walmart is well served to remember their fundaments. Fortunately, The Martin Group has developed an attractive and clever ad campaign with legs that will likely bring back many of the people of Walmart who left them.